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About our practice

Welcome to Lansdown Veterinary Surgeons. This document describes our practice and facilities, together with the services that we offer. Please take a moment to read about how we can help you and your pet.
Welcome

Emergency service

Special facilities

Branch surgeries

Consultations (small animal)

Reception

Repeat prescriptions and diet food

In-patients

House visits

Transport

Fee Structure

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Inspected and approved as a Veterinary Hospital
by the Royal College of Veterinary Surgeons

 

Welcome to Lansdown Veterinary Surgeons

Lansdown Veterinary Surgeons is a long established Stroud Practice which celebrated its first half century in the year 2000. The practice comprises nine veterinary surgeons, who are assisted by a total of more than thirty support staff. The practice is centred at the Clockhouse Veterinary Hospital in Stroud.

A Veterinary Hospital is a veterinary practice with a great deal more. As a Veterinary Hospital, we are inspected regularly by the Royal College of Veterinary Surgeons, This is your guarantee that your Veterinary Hospital meets the highest standards for veterinary premises in the UK. One of only three hospitals in Gloucestershire we offer a full range of facilities not always available elsewhere. As a valued client we will ensure that our veterinary surgeons have the backing of all the facilities of one of Britain’s Veterinary Hospital whenever the need arises.

Seven of our vets concentrate solely on cats, dogs, birds, exotics and other domestic pets. Our aim is to be able to offer the very best standard of care to all our clients, with a policy of continual retraining of all our vets and support staff, as well as continued modernisation of our equipment.

We make every effort to live up to our practice mission statement:

“We are dedicated to providing quality, professional, compassionate, up-to-date veterinary and nursing care for all our patients.”

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Emergency service

We provide a full 24-hour service every day of the year. All emergency calls are taken at the Veterinary Hospital, there are two vets on call and one nurse on duty at all times. All in patients receive full 24-hour nursing, as would be expected at any quality hospital.

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Special facilities
  • Trained nursing staff 24 hours a day
  • Fully equipped operating theatre, available for use at short notice 24 hours a day
  • On-site laboratory, to enable same day rapid accurate diagnosis of internal illness
  • Quality x-ray and ultrasound diagnostic facilities: ECG, rigid, flexible and video endoscopy
  • The latest and safest anaesthetic administered by modern regularly serviced equipment, controlled by respiration monitors and pulse oximetry
  • Computerised patient records linked in all clinics
  • Micro air orthopaedic drill for fine bone work
  • Microsurgical facilities for delicate micro-surgery
  • Cavitron dental scaler and air driven polisher
  • Radio surgery to limit haemorrhage and tissue damage 
  • Microchip identification of any species
  • Caring, friendly and professional support staff 
  • Pre-anaesthetic blood testing, to ensure patient health prior to surgery is available
  • Heated kennels, intensive care and isolation facilities
  • Free health check-up carried out with all vaccines
  • Resident pet health care counsellors
  • Ample car parking at all times 
  • On going post-graduate training and specialisation of all veterinary and nursing staff

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Branch surgeries

As well as our main hospital in Stroud we also operate from two other branches within the surrounding area. Small animal branches are situated at Nailsworth and Chalford Hill with a vet and receptionist on duty at specific times of the day Monday — Saturday. All branch consultations are by appointment. Should the branch be closed you can arrange an appointment through the main hospital in Stroud.

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Consultations (small animal)

Available seven days a week, we have a policy that all patients requiring urgent attention will always be seen the same day. We run an appointment system to reduce the waiting time to a minimum. 

We encourage our vets to have particular areas or disciplines of interest. We are always happy to offer you an appointment with your choice of vet wherever possible.

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Reception

Our reception staff are trained and the reception area designed to make your visit as pleasant as possible. Please consider the feelings and safety of your animals and keep them under control at all times.

Cats should always be in a suitable cat carrier and dogs on a lead, all other animals should be restrained in an adequate manner. Please ensure that children are kept under control at all times to give due consideration to any nervous animals.

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Repeat prescriptions and diet food

Before you run out of food or medication please telephone us for a repeat order. Please allow 24 hours to ensure that the details can be checked by a vet and that the items can be re-stocked from our wholesaler if necessary. The maximum legal period of repeat prescription without a veterinary check up is three months; this requirement is for the safety of your pet.

Please note
Under European pharmaceutical law we cannot take unused drugs back into our pharmacy once dispensed.

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In-patients

If you are bringing your pet into the hospital for the day you will be given instructions regarding withdrawal of food and water and any other pre-visit requirements. Please arrive at the time stated to ensure that any waiting is kept to a minimum.

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House visits

Visits can be arranged if you prefer not to bring your pet to the surgery, but please bear in mind that it is not always possible to treat cases at home. In particular if you require emergency treatment it is generally quicker to bring your pet to the Hospital, where we have all the necessary full hospital back-up of equipment, trained and qualified nursing staff, medication and aftercare all at hand.

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Transport

If you do not have transport many taxi companies are willing to take you and your pet on board, please contact our receptionist should you require details.

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Fee structure

Unfortunately there are no NHS pets. All private Veterinary Practices are funded by the fees you pay. Prices have to be set at a reasonable level in order to maintain a good level of medical and surgical facilities. We try to keep our practice as affordable as possible. However, in order to do this we ask that payment is made at the time of treatment, or on collection of your pet after an operation. We are always pleased to provide a detailed estimate before undertaking any treatment. We strongly recommend Pet Insurance, as unexpected accidents or illness can be expensive. Details of policies are available at reception.

If you are worried about the cost of treatment please ask before your pet is examined.

We accept cash, cheques with an appropriate card: Visa, Mastercard, Delta, Direct and Switch.

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Finally

We aim to provide you and your pet with a complete health care service. If there is anything you would like us to add to our services, or any other comments you would wish to make please tell us.

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